Repair Tier 5

I was nervous about mailing off my IEMs, but the damage assessment came back with a clear rundown of what was actually wrong before they touched anything. Turnaround was about two weeks including shipping both ways, which felt fair for the repair work. They sound like new again.

Shipped my IEMs off with my order number scrawled on the box and got them back working like new. The damage assessment was spot on, they caught an issue I hadn't even noticed. Two weeks door to door, worth every penny.

Wasn't sure my left earpiece was fixable after the drop, but the damage assessment caught a loose connector I'd missed and they sorted it. Writing my order number on the box like the instructions said made the whole RMA painless.