Repair Tier 1

Sent my IEMs in with the order number on the box and got them back sounding like new, no guesswork on my end. The sound assessment caught a channel imbalance I hadn't even noticed. Shipping to the repair address was simple enough once I wrote the number on the box.

The damage assessment came back way more detailed than I expected, and they fixed the loose connector I'd been fighting with for months. Turnaround was quick too — about two weeks door to door. Worth it.

Sent my IEMs in for the Tier 1 repair and got them back in about two weeks, working perfectly again. The sound assessment caught a driver issue I hadn't even noticed, and the whole process was way less painful than I expected.